INTERNAL JOB POSTING ALERT

POST DATE:  9/15/2026              END DATE: 9/27/2026

POSITION: Releasing Associate - Seasonal
LOCATION: Shafter, CA
DEPARTMENT: Support
SALARY GRADE: 4 (Formerly pay grade 5) - Compensation starts at $16.90/hr and may increase based on tenure, and or merit 
REPORTS TO: Releasing Supervisor

Job Description: Why you and why us?
The Releasing Team reviews and releases order actions processed by the customer facing teams for accuracy and policy guidelines.

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Empathize and show effort: Because we care

Develop a People First culture that allows our associates to grow and succeed. 
 

Essential Functions: The nuts and bolts

• Review actions performed by customer contact teams
  • Ensure compliance with current guidelines
  • Ensure accuracy
  • Provide feedback to submitting associate’s supervisor when actions need further clarification or approval
• Coordinate and resolve shipping issues by communicating with the Delivery teams
• Track trends as requested
• Perform other duties as assigned

• 6 months of FSA experience within WSI Care Center
• High School Diploma, GED, or equivalent experience.  Associates degree preferred
• 2-4 years prior customer service or related experience preferably in a large call center environment
• Strong decision-making and problem-solving skills
• Possess strong interpersonal skills, superior oral communication skills, and a professional phone manner
• Computer literate with the ability to type 35 wpm
• Must be Furniture trained with good working knowledge of OMS and CCUI
• PC literate with the ability to work in Salesforce, AMS, and Excel

IMPORTANT FACTS:

• This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule
• Must be available Tuesday thru Saturday between 8am – 9pm PST
• Hours and schedules - TBD

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS