INTERNAL JOB POSTING ALERT

POST DATE:  08/20/2025              END DATE: 08/27/2025
 

POSITION: Business Sales III
LOCATION: All-Sites 
DEPARTMENT: Business Sales
SALARY GRADE: 9
REPORTS TO:  Business Sales Supervisor
 

Job Description: Why you and why us?
As a member of our WSI Business Sales III team you will work directly with our trade clients, as well as our internal business partners, to ensure all requests are handled with elevated quality and service through a one contact resolution mindset.  Responsible for case ownership, order placement, returns, replacements, quotes, invoicing, reselects, upselling and any other customer service-related actions to own to completion. This individual will excel with a strong proficiency in time management, brilliant attention to detail, high level quality of service, professionalism, ownership, and a background as an individual contributor within a larger team setting. The ideal candidate is an outgoing self-starter, who loves talking to clients, remains calm in escalated situations and uses all tools available to give accurate updates in a timely manner, utilizing downtime to proactively review follow up’s and provide excellent customer service.  

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive 
• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Case ownership inclusive of order placement, returns, replacements, quotes, invoicing, reselects, upselling and any other customer service-related actions to own to completion.  Will be universally trained in all aspects of the General business (registration, tax, reconciliation, quotes/orders, advanced furniture tracking, international, etc.)
• Focus on one contact resolution with a high expectation of exceptional case work performance and pristine quality
• Act as the designated point of contact for high-profile accounts providing order tracking, account reconciliation, orders, invoices, and customer service
• Proactively track, follow up, and keep key stakeholders informed
• Accountable for positive large project results which will contribute to building the B2B General portfolio.  Drive ownership and connection with the projects and clients vs task management. 
• Other duties as assigned

Qualifications: What you need to apply

• Must have 6 months WSI Business Sales Experience 
• High School Diploma, GED, Associate or bachelor’s degree preferred
• 6 months of WSI care center experience
• 2-4 years prior customer service or related experience
• Advanced decision making
• Strong problem-solving skills and ability to anticipate potential issues before they occur
• Possess strong interpersonal skills, superior oral communication skills
• Attention to detail, ability to prioritize responsibilities, and work well independently
• Project planning, organizing, and facilitation experience preferred
• Computer literate with the ability to type 35 wpm
• 2+ years Microsoft Excel, Word, Outlook
• Retail, business, and accounting background preferred
• Must be Furniture trained
• Salesforce experience preferred

Important Facts:

• This is a Seasonal, non-exempt level position requiring a 40-hour schedule
• Criteria talent assessment must be completed for interview consideration
• Must be available 7 days per week from 6 am - 6 pm PST

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS