POSITION: Marketing Support - Seasonal 

OPEN: 6/4/2026            CLOSE: 6/10/2026
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LOCATION: All-Sites
DEPARTMENT: Mail Order Operations  
SALARY GRADE: 4 (formerly pay grade 5) - Compensation starts at $15/hr and may increase based on tenure, merit and geographic location 
REPORTS TO: Support Manager

Role Purpose 

Provide high-quality customer support across proactive outreach, issue resolution, and marketing-related inquiries by applying policy, judgment, and structured processes to protect the customer experience and brand standards. 

This role combines reactive and proactive customer engagement, structured execution, and judgment-based resolution. 

Core Responsibilities 

All Customer Operations Specialists are expected to: 

• Handle outbound customer interactions (via phone/email) as requested by the brands, cross-functional partners and retail stores. Selectively handle inbound customer interactions where necessary 

• Resolve customer issues related to orders, service 

• Navigate multiple internal systems accurately 

• Apply policies and procedures consistently 

• Document interactions thoroughly 

• Meet quality, productivity, and compliance standards 

• Escalate issues appropriately when risk or complexity exceeds authority 

• Other duties as assigned by Management 

Skills & Qualifications 

• Proactive outbound communication - Initiating customer contact vs responding 

• De-escalation techniques - Managing emotionally charged conversations 

• Applied judgment - Interpreting policy vs following scripts 

• Escalation ownership - Managing issues end-to-end 

• Marketing campaign literacy - Timelines, exclusions, disclaimers 

• Process discipline - Following tightly defined workflows without deviation – Associates need leadership approval to deviate. 

Important Facts:

• This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule 
• Must have 6 months of WSI Care Center Experience 
• Must complete an Excel assessment fo consideration  
• Hours and schedule - Tuesday - Saturday - 9:30 am - 6:00 pm PST