POSITION: Home Delivery Agent - Seasonal
LOCATION: All Sites
DEPARTMENT: Home Delivery
SALARY GRADE: 3 (formerly pay grade 5) - Pay starts at $15/hr and may be increase based on tenure and geographic location.
REPORTS TO: Home Delivery Supervisor

Job Description: Why you and why us?
Who are our Home Delivery Agents? They are people who truly care about creating a seamless delivery experience for our customers. Agents are trained in taking calls to assist customers with scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
 

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive

• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed.

Essential Functions: The nuts and bolts

• Use internal scheduling systems to coordinate delivery and pick-up of Williams- Sonoma brand merchandise
• Address customer questions and concerns regarding product and delivery information
• Communicate via telephone and email with our regional delivery centers to obtain delivery information on behalf of our customers
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills
• Must be Furniture Trained

Important Facts:

• This is a Seasonal, Full Time, nonexempt-level position requiring 40 hours a week
• Must be available between these working times: 5:00 am - 6:00 pm PST - 7 days per week

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com
 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS