INTERNAL JOB POSTING ALERT

POST DATE:  9/22/2025              END DATE: 9/29/2025

POSITION: Retail - Furniture - Seasonal 
LOCATION: All Sites
DEPARTMENT: Las Vegas Customer Service
SALARY GRADE: 5
REPORTS TO:  Retail Supervisor
 

Job Description: Why you and why us?

You will serve as the primary after-sale customer contact for Retail furniture by independently solving a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest-growing brands in the company. You will listen and respond promptly and accurately to customer inquiries, issues, and requests, in a manner that meets the standards for service and quality.


Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive 

• Empathize and show effort: Because we care

Develop a People First culture that allows our associates to grow and succeed.

Essential Functions: The nuts and bolts

• Greet Retail customers and service orders 
• Provide shipping information on customer orders
• Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
• Provide product information to customers
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
• Interact with various departments on customers’ behalf
• Process written correspondence (Internal)
• Perform special tasks and non-phone projects to support the department as assigned
• Complete other duties as assigned
• Assist with Sales and Service calls

• High School Diploma, GED, or equivalent experience
• Independent decision-making and problem-solving skills
• Possess strong interpersonal skills, superior oral communication skills, and a professional phone manner
• Strong knowledge of Rejuvenation products
• Building, electrical or renovation experience a plus
• Moderate PC skills and comfortable learning new work systems
• Must be meeting or exceeding all essential functions
• Must be Furniture trained

Important Facts:

• This is a Seasonal Full-Time, non-exempt level position requiring a 40-hour schedule
• Hours and schedule - TBD

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months.  Applicants must have the minimum required work experience for the position, as stated in the job posting. 
 

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS