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Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
*DTC OPS - System Supervisor
Summary
Title:*DTC OPS - System Supervisor
ID:225903
Locations:All sites
Description

INTERNAL JOB POSTING ALERT

POST DATE: 8/19/2025    END DATE: 8/26/2025

POSITION: DTC Ops – System Supervisor - Temporary

LOCATION: All-Sites 

DEPARTMENT: Operations

SALARY GRADE: Grade 15 (formerly grade 12) 

REPORTS TO: DTC OPS Manager

 

About the Team

Williams-Sonoma Inc.’s Merchandising organization is the sales and profit driver of our company. The Pottery Barn upholstery merchandising team manages one of the largest, fastest-growing divisions in the brand. We are dedicated to delivering our retail, online and mail-order customers great quality custom upholstered furniture across the country. We own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture sold through our brands.

 

About the Role

Using MS SQL, Excel, and Retail Systems (RMS & MDM), you will be responsible for new SKU creation including cost shells generation, updating cost shell records in the database, preparing and submitting SKUs to MerchOps for creation, reviewing and correcting any issues MerchOps may return to our team, and checking in completed SKUs into the database. You will work with several cross-functional partners (internal/ external) and play a key role in ensuring the on-time completion of the seasonal workload. Additionally, you will help re-design processes, develop controls and procedures, and measure operational improvement opportunities. Your work querying and reporting on data in the database will be critical to our cross-functional partners in making business decisions.

 

You're excited about this opportunity because you will...

  • You can make an impact! You are part of a team that manages one of our largest product lines
  • Develop a sense of ownership over the Upholstery Assortment and daily business
  • Work closely with our corporate partners to move the business forward
  • Enjoy solving puzzles and finding answers to the hard problems
  • Get your blood pumping by making data tell a compelling and accurate story
     

We're excited about you because...

  • You have a basic understanding MS SQL
  • You have deep knowledge of the SKU creation process
  • You are an expert in Excel
  • You are a list maker and checking off boxes gives you extreme satisfaction
  • You are driven to ask “why” when you see something odd
  • Attention to detail is written in your genetic code

 

Technical Competencies required:

  • Experience with SKU Creation & Maintenance in RMS/MDM
  • Advanced skill with Excel (complex formulas, simple macros, complex graphs, pivot tables)
  • Proficient in other Microsoft Office applications, especially Word, Outlook, and PowerPoint
  • A firm grasp of mathematics (algebra, basic statistics)
  • MS SQL and SSRS reporting experience preferred but not required
  • Advanced T-SQL, SSIS, Stored Procedures and Excel troubleshooting skills
  • Merchandise Operations experience is required for consideration


 

Important Facts:

  • This is a Regular, exempt-level position requiring a 40-hour schedule.

  • Must be available to work – Friday, 6:00 am – 6:00 pm PST and schedule will be determined once offers are extended.

     

TO APPLY: Interested candidates should complete the application through the internal job board. It is a requirement that any associate applying for this position be meeting or exceeding all essential functions, and may not have received any level of progressive counseling greater than a verbal warning within the past six months. Applicants must have the minimum required work experience for the position, as stated in the job posting.

Have questions? Feel free to reach out to the Recruiting team - CCRecruiting@wsgc.com

 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS

 

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