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CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Apply for Customer Service Representative -Full Time-Seasonal

Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required.

Summary
Title:Customer Service Representative -Full Time-Seasonal
ID:225505
Locations:Salt Lake City, UT
Resume
* Resume:
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Contact Information
* Legal First Name:
Preferred Name:
Add a preferred name, if desired.
* Middle Initial:
* Last Name:
* Address 1:
Address 2:
* City:
* County:
* State:
* Zip:
* Phone (Primary):
* Email:
* How did you hear about us?:
How did you hear about this position?
Employee Referral Name:
If applicable
Application Information
Mobile Phone Number:
Mobile Phone Number
Mobile Phone Carrier:
Mobile Phone Carrier
Opt-In Confirmation
I authorize recruiters from Williams-Sonoma Inc. Customer Care Centers to send text messages from 8444921403 with requests for additional information in relation to this job application only. Message/data rates apply. Message frequency varies.
Attachments
Cover Letter:
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Application for Employment - 4/10/2019 - WFH CS
GENERAL INFORMATION
* Preferred Salary:
* When would you be available to begin work?:
* Type of employment desired:
Full-Time (30-40 hours per week)
Part Time (20-29 hours per week)
Casual (variable schedule)
Temporary (holiday or summer)
* Are you legally eligible to be employed in the United States? (Proof of identity and eligibility will be required upon employment):
Yes   No
* Are you at least 18 years or older? (If no, you may be required to provide authorization to work):
Yes   No
* Have you previously applied with Williams-Sonoma, Inc. or any of our related brands?:
Yes   No
* Have you previously worked for Williams-Sonoma, Inc. or any of our related brands?:
Yes   No
If you have worked for our company before, please state where, when, final position and reason for leaving.:

ADDITIONAL WORK HISTORY INFORMATION
* Can you perform the duties of the job for which you are applying, with or without a reasonable accommodation?
Yes   No
If no, describe the functions of the job that cannot be performed.  (We comply with the ADA and state law and consider reasonable accomodation measures that may be necessary to enable eligible applicants to perform essential functions.):
* Have you ever been terminated or forced to resign from any employment?
Yes   No
* Have you ever been disciplined for misconduct by a a former employer?
Yes   No

EDUCATION
Give record of all High Schools, Colleges, Universities and Vocational/Technical Schools you have attended.

School Name & Location Did you Graduate? Degree Received Subjects Studied/Major
Yes   No
Yes   No
Yes   No

AUTHORIZATION
If I become employed, I agree to abide by the rules and regulations of Williams-Sonoma, Inc. If hired, I understand that I will be required to provide proof of my eligibility to work in the United States. I understand that my employment is at will. This means that I do not have a contract or employment for any particular duration or that limits the grounds for my termination in any way. I am free to resign at any time. Similarly, Williams-Sonoma, Inc. is free to terminate my employment at any time for any or no reason. I understand that while personnel policies, programs and procedures may exist and be changed from time to time, my at-will status could be changed only if I were to enter into an express written contract with Williams-Sonoma, Inc. explicitly promising me job security, containing the word, "This is an express contract of employment" and signed by an officer of Williams-Sonoma, Inc. The above language contains our entire agreement about my at-will status, and there are no oral or side agreements of any kind. All of the information I have supplied in this application is a true and complete statement of the facts and, if employed, I agree that any false statement, misrepresentation or omission may result in my immediate dismissal. I further authorize Williams-Sonoma, Inc. to contact all of my previous employers, educational institutions and references for full information regarding my employment history and for other information pertinent to my application.

ALL POTENTIAL EMPLOYEES ARE EVALUATED WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, ANCESTRY, NATIONAL ORIGIN, AGE, MARITAL OR VETERAN STATUS, THE PRESENCE OF NON-JOB RELATED HANDICAP OR ANY OTHER LEGALLY PROTECTED STATUS.

* Signature (type name):
* Date:
Work From Home Interest Questionnaire
* Work Environment:  
Do you have a workstation at home that is quiet and free from noise / distractions (no family noise or music/tv playing)? Please note that your space should also be private due to confidentiality requirements.
Yes
No
I will have one set up prior to the start of Training.
* Do you have an ergonomically correct work station at home (desk or table, upright chair, etc.)? Please note that such station should be professional (do not work from your couch/bed, your car, an outside location) and clutter free.
Yes
No
I will have one set up prior to the start of Training.
* Computer and Operating System:

You will supply your own computer and it must have one of these operating systems:  Windows 8.1 or newer or macOS 10.15 or newer.

To verify which Operating System you have, please do the following:

Windows 8 users:  To verify, right-click on the Metro screen, click on All Apps, under the Windows System grouping, locate and launch the Control Panel. Go to System and Security, System.  
Windows 10 Users:  From your desktop, click on the Start menu, select "About PC." Within the About dialog, details on version and edition will be indicated.
Macintosh Users:  To verify, from the Apple menu, choose About This Mac.  The About This Mac window shows your macOS version number.

Operating systems you will not be able to use while training or working for us:  Chromebook, Windows 7, Windows 8 RT, Windows 10 S, Linux, a tablet, or a cell phone.

Do you meet the Operating System requirements listed above?
Yes
No
* Computer RAM:   Check your RAM by typing RAM in your computer settings/search box

You need a minimum of 6 GB of RAM. (8 GB is recommended)  

Do you meet the Computer RAM requirements listed above?
Yes
No
* Other Hardware and Equipment:  

Wired USB headset compatible with our systems - please note that a 3.5 mm jack headset does not work with our systems and is not allowed
Ethernet cable
USB to Ethernet converter (needed if your computer does not have an Ethernet port)
15" or larger color monitor capable of displaying a resolution of 1920 x 1080  
Mouse and Keyboard (wired or wireless)
Webcam:  integrated (built-in) or external (USB) webcam with a minimum resolution of 640 X 480
Landline phone, an iOS device (tablet or cell phone) or Android (tablet or cell phone) for multi-factor authentication

Do you meet the Other Hardware and Equipment requirements listed above?
Yes
No
I will have all hardware and equipment prior to the start of Training.
* Hardwired Connection and Speed Test/System Check Requirements:

Your computer must be connected directly to your modem, router, or gateway using an Ethernet cable.  You must have a hardwired connection.  
WiFi is not allowed as it results in instability, poor connectivity and dropped calls.

Please run a speed test at http://speedtest.wsgc.com to verify your Internet speeds are acceptable.  We will not accept a speed test from other sources.  If your speeds are below the minimum levels listed below, please contact your Internet provider to upgrade your Internet services. Please note that other devices active on your account will result in lower speeds, resulting in poor connections, instability and dropped calls.

Minimum required Internet Speed: 10 mbps download speed; 6 mbps upload speed.
Recommended: 24 mbps download speed; 10 mbps upload speed.

After running the speed test, please run a System Check on the same webpage.

(Wireless connection is not allowed.)

Network performance.  Speeds can be impacted by a variety of factors in your home.  For example, other individuals in your home could be using a lot of bandwidth.  Please be sure you can meet and maintain the minimum performance required.

Do you meet the Hardwired Connection and Speed Test/System Check requirements listed above?
Yes
No
I will have a hardwired Internet connection with the minimum Internet speeds (or higher) as noted above prior to the start of Training.
Equal Opportunity Employment
We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

The Information provided will be used for research, reporting, statistical purposes and to monitor legal compliance. To help us comply with these government requirements, please complete the following information.

Completion of this form is voluntary and will not affect your opportunity for employment or terms or conditions of employment if hired. We appreciate your cooperation.

As part of the company’s commitment to equal employment opportunity and diversity, it engages in voluntary outreach to various groups, including but not limited to military veterans and their spouses. To help us measure how well we are doing, we are asking you to voluntarily disclose your military status below. The information requested is intended for use solely in connection with our outreach and diversity efforts and will not affect your opportunity for employment or the terms or conditions of employment if hired. If you would prefer not to disclose this information, select the “Not Disclosed” option below.
Gender:
Female
Male
I Choose Not to Respond
Race/Ethnicity:
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North America and South America (including Central America), and who maintains tribal affiliation or community attachment
Black or African American (Not Hispanic or Latino)
A person having origins in any of the Black racial groups of Africa
Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, Central or South American, or other Spanish culture or origin, regardless of race
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, North Africa, or the Middle East
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above races
I Choose Not to Respond
Veteran Status: (Please check all that apply)
Individual with a Disability
An individual with a disability is a person who has a physical or mental impairment which substantially limits one or more of such person's major life activities, or who has a record of such impairment.
Vietnam Era Veteran
A person who 1) Served on active duty for a period of more than 180 days, and was discharged or released therefrom with other than a dishonorable discharge, if any part of such active duty occurred - a. in the Republic of Vietnam between February 28, 1961, and May 7, 1975; or b. between August 5,1964, and May 7, 1975, in all other cases; or 2) Was discharged or released from active duty for a service-connected disability if any part of such active duty was performed; a. in the Republic of Vietnam between February 28, 1961, and May 7, 1975; or b. between August 5, 1964, and May 7, 1975, in all other cases.
Disabled Veteran
1) A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or 2) A person who was discharged or released from active duty because of a service-connected disability
War/Campaign/Expedition Veteran
A veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized
Armed Forces Service Medal Veteran
A veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order No. 12985. To identify the military operations that meet this criterion, check your DD Form 214, Certificate of Release or Discharge from Active Duty
Recently Separated Veteran
Any veteran during the three-year period beginning on date of such veteran's discharge or release from active duty in the U. S. military, ground, naval or air service.
I Choose Not to Respond
Veteran – Active Military
Veteran – Inactive Military
Spouse of Active Military Member
Military Widow
Non-Military
Not Disclosed

  
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