Part-time Customer Service Representative (Seasonal, In-Center and Work-From-Home)
Summary
| Title: | Part-time Customer Service Representative (Seasonal, In-Center and Work-From-Home) |
|---|---|
| ID: | OKC-1047 |
| Locations: | Oklahoma City, OK, US |
Description
Williams-Sonoma, Inc.
Customer Care Center Seasonal Part-Time Positions Available! Weekend Sales Training!
PRIMARY FUNCTION:
Perform the duties and functions for catalog sales and customer service within the call center environment or from your home. EOE
DUTIES & RESPONSIBILITIES:
- Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
- Extend specials to telephone customers
- Address customer questions and concerns regarding product and delivery information
- Cross sell for maximum customer/company benefit
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
- Check inventory database and issue replacements and/or credit customers for damages/defective merchandise
- Perform other duties as assigned
TRAINING: Paid training occurs at our OKC Facility. Upcoming class occurs as follows:
Sales Training: Saturday and Sunday, 11/7 & 11/8 and 11/14 & 11/15
Sales Nesting: Saturday and Sunday, 11/21 & 11/22
Service Training dates are TBD but will most likely occur following Christmas.
REQUIREMENTS:
- High school Diploma or GED
- Minimum of two (2) years of previous sales and/or customer service experience is preferred
- Independent decision making and problem solving skills
- Working knowledge of computer with good data entry skills
IT Requirement:
- A Home Computer with an Operating System - Window 7, Windows 8, or Machintosh OS X (10.5) and higher Operating systems
- Minimum Processor Speed of 3.0 GHz (2500 MHz) and minimum RAM of 2 GB
- 500 MB minimum free disk space
- Sound Card with Speakers
- 17" or larger color monitor capable of displaying a resolution of 1024 x 768 or a laptop with minimum 14" screen
- Headset compatible with your phone and connected to the phone
- Single line, corded telephone (cordless not acceptable) or cellular phone with unlimited minutes
- On occasion, may have to come into the building with advance notice
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
Candidates will be selected for employment based on their qualifications for the position, and without regard to race, color, religion, gender, age, national origin, veteran status, sexual orientation, disabilities, genetic information, marital or familial status, gender identity or gender expression, political affiliation or any other category protected by local or national law that does not affect one's ability to perform the job.
Candidates will be selected for employment based on their qualifications for the position, and without regard to race, color, religion, gender, age, national origin, veteran status, sexual orientation, disabilities, genetic information, marital or familial status, gender identity or gender expression, political affiliation or any other category protected by local or national law that does not affect one's ability to perform the job.
This opening is closed and is no longer accepting applications
