Seasonal Customer Service Associate- Work From Home
Summary
| Title: | Seasonal Customer Service Associate- Work From Home |
|---|---|
| ID: | OK-1002 |
| Locations: | Oklahoma City, OK, US |
Description
Williams-Sonoma, Inc.
Customer Care Center Seasonal Positions Available!
Customer Care Center Seasonal Positions Available!
Our premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people. Ideal candidate(s) will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.
PRIMARY FUNCTION: Perform the duties and functions for catalog sales and customer service from your home. EOE
DUTIES & RESPONSIBILITIES:
- Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
- Extend specials to telephone customers
- Address customer questions and concerns regarding product and delivery information
- Cross sell for maximum customer/company benefit
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
- Check inventory database and issue replacements and/or credit customers for damages/defective merchandise
- Perform other duties as assigned
Wage: $10.75 hourly
TRAINING:
Training: 4 weeks paid training occurs at our OKC Facility.
Monday - Friday, November 10-23, 2 pm-10:30 pm
-
Sales Training (40 hours)
-
Sales Nesting (12 hours)
-
Service Training (60 hours)
-
Service Nest (40 hours)
- High school Diploma or GED
- Minimum of two (2) years of previous sales and/or customer service experience is preferred
- Independent decision making and problem solving skills
- Working knowledge of computer with good data entry skills
- A Home Computer with an Operating System - Window 7, Windows 8, or Machintosh OS X (10.5) and higher Operating systems
- Minimum Processor Speed of 2.5 GHz (2500 MHz) and minimum RAM of 2 GB
- 500 MB minimum free disk space
- Sound Card with Speakers
- 17" or larger color monitor capable of displaying a resolution of 1024 x 768
- Headset compatible with your phone and connected to the phone
- Single line, corded telephone (cordless not acceptable)
- Basic telephone line, no caller ID
On occasion, may have to come into the building with advance notice
This opening is closed and is no longer accepting applications
