Part-Time Customer Service Representative
Summary
| Title: | Part-Time Customer Service Representative |
|---|---|
| ID: | 1017 |
| Locations: | The Colony, TX, US |
Description
Williams-Sonoma, Inc. - Customer Care Center
Part-Time Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*
Part-Time Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*
Williams Sonoma’s premier Customer Care Center, located in The Colony, TX, is looking for warm, friendly, upbeat Service oriented people for our Part-Time Customer Service Associate positions. Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.
Our Next Training Class starts May 5, 2015!!
Training Schedule: Tuesday-Friday, 1:30pm - 6:30pm & Saturday, 8:00am - 4:30pm
**On-site Training REQUIRED for both In-Center and Work From Home Opportunities.**
The hours of operation for our Customer Care Center are:
7am - 9pm, Monday - Friday
7am - 8pm, Saturday & Sunday
PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Part Time Customer Service Associates work 20 – 29 hours per week and enjoy the following benefits:
- 40% Discount on most merchandise!
- Option to participate in 401(k)
- Vacation/Sick/PTO
- Fun contests / reward and recognition programs
- Growth / Promotional Opportunities
- Paid Training onsite
- Salary = $11.00/hr
- Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
- Extend specials to telephone customers
- Address customer questions and concerns regarding product and delivery information
- Cross sell for maximum customer/company benefit
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
- Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
- Perform other duties as assigned
- High school Diploma or GED
- Two (2) years of previous sales and/or customer service experience is preferred
- Independent decision making and problem solving skills
- Working knowledge of computer with good data entry skills
- Attendance of In-Center training (up to six weeks availability required – Wednesday through Sunday)
- A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
- Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
- 500 MB minimum free disk space
- Sound Card with Speakers
- 17” or larger color monitor capable of displaying a resolution of 1024 x 768
- Headset compatible with your phone and connected to the phone
- Single line, corded telephone (cordless not acceptable)
- Basic telephone line, no caller ID
- On occasion, work-from-home associates may have to come into the building with advance notice.
This opening is closed and is no longer accepting applications
