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CUSTOMER CARE CENTERS
Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
Openings >> Customer Service Rep (Seasonal, Work from Home)
Customer Service Rep (Seasonal, Work from Home)
Summary
Title:Customer Service Rep (Seasonal, Work from Home)
ID:1029
Locations:Columbus, OH
Description
WILLIAMS-SONOMA, INC.

*New location in Columbus, OH!*

Seasonal Customer Service Positions Available (Work-From-Home)
Full and Part-time; 1st and 2nd shift available
 
 
Williams-Sonoma, Inc.'s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people to fill our current Work-From-Home Customer Service Associate (Seasonal) positions.   The ideal candidate will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.



Paid training is held at our Grove City, OH location.


To submit your schedule availability after training, please apply online today!


**Seasonal positions may have the potential to transition to regular positions following the start-up of the Columbus location.
 

Our Associates enjoy:
  • 40% Discount on most merchandise!
  • Fun contests / reward and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training onsite (Grove City, OH location) – Our first class begins September 9!
  • $11.50/hr

PRIMARY FUNCTION: 
Perform the duties and functions for catalog sales and customer service from your home.

DUTIES & RESPONSIBILITIES:
  • Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
  • Extend specials to telephone customers
  • Address customer questions and concerns regarding product and delivery information
  • Cross sell for maximum customer/company benefit
  • Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
  • Check inventory database and issue replacements and/or credit customers for damages/defective merchandise
  • Perform other duties as assigned

Requirements for the Work From Home Position:
  • Our Work From Home Associates must be tech savvy with the ability to maintain your home office, basic troubleshooting of software and restart programs. Must be proficient in switching between multiple programs and windows within those programs.
  • Provide a distraction free, ergonomically satisfactory work environment.
  • You must be self motivated and able to operate independently according to established policies and procedures.
 
Technical Requirements:
  • Requirements for equipment and connectivity have been established to ensure the quality of service and security for our Company and Customers.
  • All equipment listed below must be purchased and operational by the end of the onsite training.
  • Any changes / upgrades to the service providers, technical equipment and all costs associated with the changes are the sole responsibility of the Associate.
 
Operating System:
Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
 
Hardware: 
Processor/Memory:
Minimum Processor Type: Intel, AMD Athlon, AMD Duron, AMD Sempron, Celeron or Pentium 4 or better with a minimum processor speed of 3.0 GHZ (3000 MHz) and a minimum RAM of 2GB
Recommended:   Intel or AMD (Athlon II or Phenom II) Dual Core or more processor(s), with a processor speed of 2.5
GHZ (2500 MHz) or greater and a minimum of 4GB of RAM for Windows 7 & 8 (Windows 7 version 'Basic Starter' and Windows XP are NOT supported)
 
Hard Drive disk space:
500 MB minimum free disk space
Recommended:  2 GB for Windows; 106.7 MB for Macintosh
 
Sound Card with Speakers:
Windows 7 Users:  To verify, right-click Computer on your desktop, then click on Properties. Click on Device Manager on the left side of the page.  (You will need to grant permission in order to view.) Look for Sound, Video Controller. If you see it listed, then you do have a sound card.
Windows 8 Users:  Right-Click on the Metro screen, click on All Apps, under Windows System locate Control Panel. Launch the Control Panel. Go to System and Security, then System.  Left-click on Device Manager and look for Sound, Video, Game Controllers.  Click on the left arrow to locate Audio Device.
Macintosh Users: All Macintosh computers are equipped with sound cards.
 
Other Hardware:
  • 17" or larger color monitor capable of displaying a resolution of 1024 X 768
  • Mouse and Keyboard (wireless mouse or keyboard is allowed). If using a laptop computer, you can use either a regular desktop mouse or wireless mouse.
  • Single line, corded telephone (cordless phone not acceptable)
  • Basic telephone line, no caller ID
  • Headset compatible with your phone and connect to the phone.  Wireless headset or phone is not permitted.
 
High-Speed Internet (Data Connection):
  • 6MB download speed; 1.5MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.)
  • Recommended: 12MB download speed; 3MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.)
 
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
 
This opening is closed and is no longer accepting applications
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