Customer Service Representative (Seasonal, Full-Time) - Williams-Sonoma Inc. Customer Care Centers

Openings >> Customer Service Representative (Seasonal, Full-Time)

Customer Service Representative (Seasonal, Full-Time)

Summary

Title:	Customer Service Representative (Seasonal, Full-Time)
ID:	OKC-1030
Locations:	Oklahoma City, OK, US

Description

Williams-Sonoma, Inc. - Customer Care Center

Seasonal Full-Time Customer Service Representative
*In-Center & Work-from-Home Opportunities Available*

Williams Sonoma’s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people for our current Seasonal Full-Time Customer Service Associate positions.
Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.

Upcoming Full-time Seasonal Training Classes

11.02.2015 -- 11.30.2015; training hours 5:00AM -- 1:30PM, Mon/Tue - Thur/Fri/Sat/Sun
11.02.2015 -- 11.30.2015; training hours 2:30PM -- 11:00PM, Mon/Tue - Thur/Fri/Sat/Sun
11.09.2015 -- 12.07.2015; training hours 2:30PM -- 11:00PM, Monday through Friday

PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).

DUTIES & RESPONSIBILITIES:

Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
Extend specials to telephone customers
Address customer questions and concerns regarding product and delivery information
Cross sell for maximum customer/company benefit
Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
Perform other duties as assigned

GENERAL REQUIREMENTS/QUALIFICATIONS:

High school Diploma or GED
Two (2) years of previous sales and/or customer service experience is preferred
Independent decision making and problem solving skills
Working knowledge of computer with good data entry skills
Attendance of In-Center training (up to six weeks availability required)

WORK FROM HOME REQUIREMENTS:

A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
Minimum Processor Speed of 3.0 GHz (3000 MHz) and a minimum RAM of 4 GB
500 MB minimum free disk space
Sound Card with Speakers
17” or larger color monitor capable of displaying a resolution of 1024 x 768
Headset compatible with your phone and connected to the phone
Single line, corded telephone (cordless not acceptable)
Basic telephone line, no caller ID
On occasion, work-from-home associates may have to come into the building with advance notice.

High-Speed Internet (Data Connection)

Minimum: 6MB download speed; 2MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.)
Recommended: 12MB download speed; 3MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.)
Must be a Cable or DSL internet service connection, satellite internet is not acceptable.

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

Candidates will be selected for employment based on their qualifications for the position, and without regard to race, color, religion, gender, age, national origin, veteran status, sexual orientation, disabilities, genetic information, marital or familial status, gender identity or gender expression, political affiliation or any other category protected by local or national law that does not affect one's ability to perform the job.

This opening is closed and is no longer accepting applications