Training Class starts August 3, 2015!!

Training Schedule: August 3 - September 4, 2015

• Monday, August 3 thru  Friday, September 4, 2015
  • Monday - Friday 12:30pm to 9:00pm
  • ​OFF Saturday & Sunday

**On-site Training REQUIRED for both In-Center and Work From Home Opportunities.**  Please be advised that we are unable to support out-of-state Work From Home agents at this time. 


The hours of operation for our Customer Care Center are:
7am - 9pm, Monday - Friday
7am - 8pm, Saturday & Sunday

PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Full-Time Customer Service Associates work 40 hours per week (OT Available) and  enjoy the following benefits:
 

• 40% Discount on most merchandise!
• Fun contests / reward and recognition programs
• Growth / Promotional Opportunities
• Paid Training onsite
• Salary = $11.00/hr

DUTIES & RESPONSIBILITIES:

• Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
• Extend specials to telephone customers
• Address customer questions and concerns regarding product and delivery information
• Cross sell for maximum customer/company benefit
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
• Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
• Perform other duties as assigned

GENERAL REQUIREMENTS/QUALIFICATIONS:

• High school Diploma or GED
• Two (2) years of previous sales and/or customer service experience is preferred
• Independent decision making and problem solving skills
• Working knowledge of computer with good data entry skills
• Attendance of In-Center training (up to six weeks availability required)

WORK FROM HOME REQUIREMENTS:

• A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
• Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
• 500 MB minimum free disk space
• Sound Card with Speakers
• 17” or larger color monitor capable of displaying a resolution of 1024 x 768
• Headset compatible with your phone and connected to the phone
• Single line, corded telephone (cordless not acceptable)
• Basic telephone line, no caller ID
• On occasion, work-from-home associates may have to come into the building with advance notice.

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.