Title: | Full Time Customer Service Rep (Seasonal) |
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ID: | 1042 |
Locations: | The Colony, TX, US |
Williams-Sonoma, Inc. - Customer Care Center
Full-Time Customer Service Representative (Seasonal)
*In-Center & Work-From-Home Opportunities Available*
Williams Sonoma’s premier Customer Care Center, located in The Colony, TX, is looking for warm, friendly, upbeat Service oriented people for our Seasonal Full-Time Customer Service Associate positions. Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.
Training Class starts November 9, 2015!!
Training Hours are 11:30am - 8:00pm
Training Schedule:
Mon | Tue | Wed | Thu | Fri | Sat | Sun |
11.09.15 | 11.10.15 | 11.11.15 | 11.12.15 | 11.13.15 | OFF | OFF |
11.16.15 | 11.17.15 | 11.18.15 | 11.19.15 | 11.20.15 | OFF | OFF |
11.23.15 | 11.24.15 | OFF | OFF | 11.27.15 | 11.28.15 | 11.29.15 |
11.30.15 | 12.1.15 | OFF | OFF | 12.4.15 | 12.5.15 | 12.6.15 |
**On-site Training REQUIRED for both In-Center and Work From Home Opportunities.** Please be advised that we are unable to support out-of-state Work From Home agents at this time.
The hours of operation for our Customer Care Center are:
7am - 9pm, Monday - Friday
7am - 8pm, Saturday & Sunday
PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Full-Time Customer Service Associates work 40 hours per week (OT Available) and enjoy the following benefits:
- 40% Discount on most merchandise!
- Fun contests / reward and recognition programs
- Growth / Promotional Opportunities
- Paid Training onsite
- Salary = $11.00/hr
DUTIES & RESPONSIBILITIES:
- Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
- Extend specials to telephone customers
- Address customer questions and concerns regarding product and delivery information
- Cross sell for maximum customer/company benefit
- Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
- Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
- Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS:
- High school Diploma or GED
- Two (2) years of previous sales and/or customer service experience is preferred
- Independent decision making and problem solving skills
- Working knowledge of computer with good data entry skills
- Attendance of In-Center training (up to six weeks availability required)
WORK FROM HOME REQUIREMENTS:
- A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
- Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
- 500 MB minimum free disk space
- Sound Card with Speakers
- 17” or larger color monitor capable of displaying a resolution of 1024 x 768
- Headset compatible with your phone and connected to the phone
- Single line, corded telephone (cordless not acceptable)
- Basic telephone line, no caller ID
- On occasion, work-from-home associates may have to come into the building with advance notice.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.